Refund Policy
Last updated: 02/12/2026
This Refund Policy applies to all Monthly Fees paid by clients (“Client,” “you”) to Legentify (“Legentify,” “we,” “us”) under the Professional Lead Generation Services Agreement. Please read it carefully before subscribing to a Service Plan.
1. Our Lead Delivery Guarantee
Each Service Plan comes with a guaranteed minimum number of Leads delivered per monthly billing cycle:
| Plan | Guaranteed Minimum Leads / Month |
|---|---|
| Starter | 1 |
| Professional | 3 |
| Enterprise | 5 |
If Legentify fails to deliver the guaranteed minimum number of Leads to you within a given billing cycle, you are eligible for a refund under this policy.
2. When You Are Eligible for a Refund
You may request a refund of your Monthly Fee only if Legentify does not deliver your plan’s guaranteed minimum Lead volume during that billing cycle.
Refunds are not available for any other reason, including but not limited to:
- You reject Leads you receive
- A Lead does not convert into a closed transaction
- You decide to cancel your subscription voluntarily
- Your account is suspended or terminated for violating the Services Agreement
- You are dissatisfied with the quality of a Lead that was validly delivered
- You simply change your mind after subscribing
3. Refund Amount
If you’re eligible, we refund 100% of the Monthly Fee paid for the specific billing cycle in which the guaranteed minimum was not met. This refund applies only to that billing cycle — it does not extend to prior or future cycles.
Refunds never include any Referral Fees you’ve already earned an obligation to pay. Referral Fee obligations are separate from the Monthly Fee and are not affected by this policy.
4. How to Request a Refund
Refund requests must be submitted directly to Legentify in writing — refunds are not processed through your bank, card issuer, or payment provider. To request a refund:
- Email us at [support/billing email] with the subject line “Refund Request.”
- Include your account name, billing cycle in question, and Service Plan.
- We may ask you to confirm the Lead count you received during that cycle so we can verify eligibility against our delivery records.
We aim to respond to all refund requests within 5 business days of receipt.
5. Refund Timeline
Once a refund request is verified and approved, Legentify will process the refund to your original payment method within 10 business days.
6. Non-Disputable, Non-Chargeback Billing
Important: Monthly Fees are billed as non-disputable and non-chargeback charges. By subscribing, you agree that your sole remedy for any billing concern is the refund process described in this policy — not a chargeback or dispute filed with your bank or card provider. Initiating a chargeback outside this process is treated as a breach of your agreement with us and does not entitle you to a faster or additional refund.
If you believe you were billed in error, please contact us first so we can resolve it directly.
7. Automatic Renewal and Cancellation
Your subscription renews automatically each month until you cancel. Canceling does not retroactively refund past billing cycles — it only stops future charges. To avoid being charged for an upcoming cycle, cancel before your next renewal date.
8. Questions
If you have questions about this Refund Policy or believe you’re eligible for a refund, contact us at:
info@legentify.com
legal@legentify.com
